Gym Staff - Salt Lake City / SOMA

Summary

The Gym Staff p erform the majority of the daily gym duties, including managing daily desk and gym operations, membership management, customer service, hospitality for members and guests, merchandise sales and facility cleaning duties. This role also p erforms floor monitoring duties ensuring adherence to set safety standards. All gym staff may be required to participate in one of the following departments to assist and support the gym : Ceramics, Cafes, Adult Programs, or Facilities. While openings may not always be available at the time of hire, we anticipate that each staff member will be able to support one of these departments should a position or opportunity arise.

Front Desk Duties

• Welcome guests and members, ensure proper check-in, enforce waiver and entrance policies, and provide facility tours with an emphasis on amenities, offerings, and member benefits;
• Sign up new members, manage memberships, collect appropriate paperwork , update customer information, and ensure membership procedures are followed;
• Answer phone calls, take messages, provide price quotes, and answer questions related to climbing and facility offerings;
• Promote and communicate facility offerings, events, promotions, and memberships while assisting customers with merchandise;
• Complete sales transactions, including product sales, exchanges, and returns;
• Support event teams during small and large-scale events such as competitions, music series, and vendor markets;
• Perform daily cleaning tasks, including laundry, sweeping, vacuuming, mopping, and general facility upkeep;
• Participate in deep cleaning and after-hours cleaning shifts;
• Conduct scheduled facility walk-throughs, reporting concerns or issues using an iPad;
• Deliver basic climbing instruction when needed;
• Communicate facility, customer, or risk-related issues with management.
• Promotes a positive environment by engaging with members and guests, fostering a friendly and inclusive atmosphere;
• Provides excellent customer service by anticipating and addressing the needs of guests, ensuring a welcoming and comfortable experience;
• Additional duties as assigned;

Rope Area Monitor Duties

Requirements

Hybrid Requirement :

All gym staff may be required to participate in one of the following departments to assist and support the gym : Ceramics, Testpiece / Cafes, Adult Programs, or Facilities . While openings may not always be available at the time of hire, we anticipate that each staff member will be able to support one of these departments should a position or opportunity arise.

Job Hazards

This position is exposed to airborne chalk, dust and cleaning supplies a nd may be exposed to objects falling from great heights when safety monitoring or belay testing . Other hazards fall ing while providing instruction or demonstration and trips and falls caused by obstacles on the ground such as ropes and climbing gear and slippery surfaces after they have been cleaned.

EQUAL OPPORTUNITY EMPLOYER

The Front Climbing Club is committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Front Climbing Club strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.