Talent.com
Customer Experience Manager PT

Customer Experience Manager PT

MichaelsWebster, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Store Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include : leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge / Skills / Abilities

  • Retail management experience preferred
  • Physical Requirements

  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
  • At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

    At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

    Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

    serp_jobs.job_alerts.create_a_job

    Customer Experience Manager • Webster, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Consumer Experience Specialist

    Consumer Experience Specialist

    VirtualVocationsPasadena, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Consumer Experience Specialist.Key Responsibilities Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center Provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Experience Specialist - FT

    Customer Experience Specialist - FT

    Avis Budget GroupHouston, Texas, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Learning Experience Design Manager

    Learning Experience Design Manager

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Learning Experience Design Manager to design and develop virtual learning resources for clients. Key Responsibilities Lead curriculum development and instructional desig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    OCPAKenefick, Texas, us
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer experience manager

    Customer experience manager

    MichaelsSpring, TX, US
    serp_jobs.job_card.full_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    PT Customer Experience Coordinator

    PT Customer Experience Coordinator

    TJXPearland, TX, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Experience Supervisor

    Retail Experience Supervisor

    Best BuyHouston, TX, US
    serp_jobs.job_card.full_time
    As a Retail Experience Supervisor, you'll use your leadership skills to inspire employees to deliver great customer experiences. To accomplish this, you'll focus on providing positive employee exper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Web Experience Manager

    Senior Web Experience Manager

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Website Experience Manager to enhance customer journey and support through effective web initiatives. Key Responsibilities Lead UX design for new website features...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Client Experience

    Director of Client Experience

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Client Experience (Director, CX).Key Responsibilities Manage and develop a team of Client Experience Managers (CXMs) to enhance client satisfaction and achiev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausGalveston, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Engineer

    Customer Experience Engineer

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Experience Engineer.Key Responsibilities Own end-to-end resolution of complex BI / Looker issues for customers, including LookML modeling and dashboard op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Manager

    Customer Experience Manager

    MichaelsHumble, TX, US
    serp_jobs.job_card.full_time +1
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Receive 100% of Customer Tips

    Restaurant Delivery - Receive 100% of Customer Tips

    DoorDashGalveston, TX, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Experience Associate

    Customer Experience Associate

    VirtualVocationsPasadena, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Experience Associate (Eastern or Central timezone).Key Responsibilities Answer customer calls and respond to email inquiries in a fast-paced environment Act a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Specialist

    Customer Experience Specialist

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Experience Specialist to provide exceptional service to clients on a contract basis.Key Responsibilities Provide dedicated support to an assigned group of clie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Manager Americas

    Operations Manager Americas

    CAPE HollandDayton, TX, US
    serp_jobs.job_card.full_time
    CAPE Holland Position : Operations Manager Americas Oversee all operational and technical activities across the Americas, ensuring efficiency, safety, and regulatory compliance.Manage project coordi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Training Manager

    Training Manager

    Gringos Tex-MexLa Porte, TX, US
    serp_jobs.job_card.full_time
    Training Manager is responsible for directing the planning, design, and implementation of our training programs which results in better performance, productivity and quality of work from all restau...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    FT customer experience manager

    FT customer experience manager

    MichaelsBaytown, TX, US
    serp_jobs.job_card.full_time +1
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Experience Escalation Analyst

    Customer Experience Escalation Analyst

    EquusHouston, TX, US
    serp_jobs.job_card.full_time
    Customer Experience Escalation Analyst.We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries.Our committed and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Experience Specialist

    Client Experience Specialist

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Experience Specialist.Key Responsibilities Receive and resolve customer support inquiries via calls, emails, and web chats Utilize CRM to document customer inte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30