Customer Experience Supervisor (CX)

Customer Experience Supervisor (CX)

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home dcor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title : Supervisor I Outlet

The CX (Customer Experience) Department Leader is responsible for :

• Analyzing the business each day / week to identify successes and address opportunities partnering closely with Store Leader
• Monitor and track Leader on Duty performance, drive individual accountability amongst team
• Create and engaging and seamless on-boarding experience partnering with Store Leader
• Leverage company tools to train and educate team for ongoing development of stylists' selling skills
• Ensure the team is offering best in class service using customer surveys and observational assessments to drive team growth
• Build store client base through customer outreach

Primary Purpose :

The successful individual will leverage their proficiency in retail to

Client & Service Expert :

Leadership Presence :

Building Brand Equity :

Operational Excellence :

The accomplished individual will possess :

An outstanding professional will have :

Physical requirements :

Our Competencies for All Employees

Our Competencies for All People Managers

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

General Description of All Benefits : Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits, Click Here - U.S Store Compensation & Benefits.