Telecom NOC TechnicianAvacend • Frisco, TX, United States
Telecom NOC Technician
Avacend • Frisco, TX, United States
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job_description.job_card.job_descriptionAlways welcome to work in office more than the minimum and it is encouraged during training for the face-to-face interaction and help with getting the hang of things. Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. Provide 24 / 7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. Work closely with deployment teams (e.g., NCI / ATAC) to escalate and resolve service-impacting issues. Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments. Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG. Understanding of telecom protocols (Diameter, HTTP, SIP) and wireless network architecture. Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.). Strong communication skills and familiarity with databases and Microsoft Office tools.
Job Description :
- Dallas or Kansas City preferred for required in office attendance.
- 4 consecutive days of 10-hour Night shifts
- 4 shifts will be night shifts only, little to no possibility of these turning into day shifts and they don't do rotations either.
- The shift would be a Sunday night through Wednesday night shift with an on-call shift after they are trained, usually after about 3 months of one on call night per 2 weeks.
- The hours are going to be from 8 : 00 pm or 9 : 00 pm Central to 6 : 00 am or 7 : 00 am Central. Can adjust either way.
Follow the current TMO policy for their 10-hour night shift of 1 night in office mandatory at minimum and 3 work from home.
Scope and Responsibilities :
Technical Experience and Skills :
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