Dispatcher / Backup Delivery Driver
This position is responsible for the efficient transportation and delivery of product to customers in a manner and condition that meets customer and company requirements. Duties will include the delivery of material to warehouse locations and customer offices. Must maintain high safety standards and comply with all Federal Motor Carrier Safety Regulations (FMCSR). The position is also responsible for the timely reporting and communication to drivers, customers, clients, operations, and customer service on status of FIDELITONE delivery routes.
Essential Functions
Driver
- Transports and delivers goods in accordance with the schedule as determined by supervisor
- Properly secures loads and ensures loads are within weight limits
- Verifies counts and condition of goods loaded and unloaded. Makes reports of overages, shortages, and breakage / damage as needed
- Unload deliveries and reload shuttle shipments
- Will be required to sort, load, unload, and consolidate boxes, pallets, and containers as needed for correct and efficient distribution
- Assures that all equipment / product is safely loaded and securely transported
- Ensures good customer relations by consistently delivering orders on time and acting in a courteous and professional manner
- Reports into the dispatch office when completing a scheduled delivery and / or when delayed
- Completes daily equipment (truck) maintenance logs, delivery, and driver logs
- Verifies all customer documentation is completed, and that all activity is reported accurately by reviewing and returning all paperwork to the office on a daily basis
- Operates the truck in a safe manner. Reports any vehicle problems and defects. Must comply with all Federal Motor Carrier Safety Regulations (FMCSR) and other standards and regulations.
- Maintains a good driving record
- Assures that the truck is unloaded, well kept, and maintained
- Abides and follows company safety policy and conducts all activities safely
- Duties will include the delivery of equipment and products
- May train new company drivers on routes and customer processes and procedures
- Assists with any other tasks in the warehouse or deliveries as necessary
- Other duties as assigned
Dispatcher
Communicate with drivers and client contacts to ensure timely delivery to FIDELITONE customersResponsible for sorting and preparing all delivery paperworkAbility to operate FIDELITONE routing processes and / or software to effectively schedule, instruct, route, assist, and communicate with driversWorks with and assists drivers and customers to problem solve and provide excellent customer serviceEffectively communicates incidents / accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staffResponsible for communicating cancelled or rescheduled deliveries to end customer and clientOther duties as assignedFIDELITONE helps clients earn their customers' loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients' business performance and profitability. Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.