Administrative Assistant 3
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Administrative Assistant 3 position. This role is within the Rates, Forms, and Provider Networks (RFPN) Division and is based out of our Tumwater Office.
Are you someone who enjoys helping others and keeping things running smoothly? We're looking for a friendly, organized, and motivated Administrative Assistant 3 to join our team and support the Provider Network Oversight (PNO) Program.
As the first point of contact for agents, attorneys, consumers, and staff, you'll play an important role in making sure everyone gets the support they need. You'll handle a variety of administrative tasks that help our team stay on track and focused on bigger-picture goals.
If you're someone who enjoys working in a team, staying organized, and making a difference behind the scenes, we'd love to hear from you!
This is a Washington General Service position. The monthly salary range for this position is $3,925 - $5,271.
Benefits & Perks
- Comprehensive benefits package : Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
- Supportive work environment : We value diversity, professional growth, and collaborative atmosphere.
- Wellness programs : Invest in your well-being with on-site resources and initiatives.
- Work-life balance : Flexible schedules with telework opportunities.
- Public service fulfillment : Contribute to a cause that matters and feel the satisfaction of serving the public good.
- Training & Development : Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
- Free parking (Tumwater) & Public transportation pass (Thurston County) : Save on commuting costs.
- And more! Explore our website for additional benefits.
The duties of the position include, but are not limited to :
Provides administrative support and assistance to the PNO program, including issue, case, and complaint tracking. Coordinates, prepares, and arranges meetings as needed.Reproduces presentation materials; works with the appropriate staff members to develop and keep all PNO program standards up to date.Proactively reviews operating procedures and problems; develops solutions and / or recommendations for process improvements and maintains an up-to-date manual of all work duties.Use independent judgement to proactively monitor, review, research and respond to questions submitted to the PNO program electronic mailbox.Manages and tracks incoming and outgoing documents submitted to meet issuer compliance plans. Responsible to track, collect, and organize each iteration of enforcement binder through enforcement activity and potential compliance plan.Point of contact for agents, attorneys, consumers, and OIC staff regarding the PNO program.Manages complaints and referrals in the ORCA cases module from the unit's receipt to final resolution.Trains new employees to use ORCA system and provide support to manage records and responses to ongoing Cases and Provider Networks.Works collaboratively with PNO program staff to prepare training for external stakeholders about the unit's usage of the provider networks and cases module.Makes travel arrangements within established state travel regulations and coordinates the preparation of travel documents.Provides training and education to RFPN division staff regarding administrative procedures related to travel, including the Travel and Expense Management System.Acts as the RFPN Division expert on purchasing requirements.Three (3) years of progressively responsible experience in office / clerical, secretarial, or general administrative work in a professional office environment at a senior clerical level.A degree with a focus in business administration, public administration or closely related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent will substitute year for year of professional work experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.
Intermediate-level skills and experience in Microsoft Outlook, Word, and Excel; and Basic skills in PowerPoint
Demonstrated ability to deliver quality results in a fast-paced environment
Ability to type or input 40 words per minute
Experience managing special projects and other major assignments.
Experience providing administrative support to multiple mid-level or program managers in a professional office environment.