ServiceNow Technical Lead

Description

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. As a Senior ServiceNow developer, you will be required to utilize your experience to provide senior expertise to the client and other ServiceNow developers and administrators, guide and mentor junior team members, and develop solutions across the full suite of ServiceNow offerings including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management.

• Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
• In addition, you will determine and implement solutions for new features, capabilities, and tools integrations with ServiceNow to address key system requirements defined by the client.
• Analyze and translate business information and technical requirements into reference designs, playbooks, and development roadmaps that outlines solutions and strategies to achieve complex business objectives while complying with architectural standards and policies.
• Lead the evaluation of reference designs, architectures, blueprints and playbooks to ensure they are fit for purpose.
• Develop and maintain the ServiceNow platform in alignment with the strategy.
• Lead efforts for ServiceNow platform management, data management, configuration and implementation, custom development, and infrastructure management.
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
• Work with clients and ServiceNow teams to plan and develop new ServiceNow capabilities and / or applications including leading successful go-lives, end-user adoption planning, and ongoing support post deployment.
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence.
• Adhere to ServiceNow code quality control processes and routines.
• In this role you will be required to work collaboratively with the client to understand the business needs, long term vision, and short-term goals to develop new ServiceNow applications and / or functionality to meet those needs.
• Your responsibilities may include :
• Front-end technologies like HTML, CSS, and JS.
• JavaScript or similar scripting languages, and the web as a development platform.
• Modern UI frameworks like Angular or React.
• Full stack development or developing automated solutions.
• DevOps implementations.
• Integrations and REST API automation.
• Agile development practices (e.g. SAFE, Scrum).
• Automated testing using tools such as ServiceNow ATF.
• Business analysis and design.
• Server / infrastructure administration.
• Security, Governance, Risk & Compliance with good aptitude on development and configuration skills.

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer "yes" to the following questions :

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your "Why" with us and take your place in our Leidos Family!!

FOUNDATION FOR SUCCESS

Basic Qualifications

BS Degree and 12 years of experience. Additional years of experience may be substituted in lieu of degree.

FACTORS TO HELP YOU SHINE

Required Skills

These skills will help you succeed in this position :

HOW TO STAND OUT FROM THE CROWD

(Desired Skills)

Showcase your knowledge of modern development through the following experience or skills :

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

ITSSCII

Original Posting : March 14, 2025

For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $126,100.00 - $227,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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