UX Designer Senior Manager Job at The Reinalt-Thomas Corporation in Phoenix

Overview :

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

We’re seeking a UX Design Senior Manager who will lead a high-performing team of designers in crafting seamless, personalized customer journeys across digital and in-store touchpoints. This role is not just about improving design—it’s about owning the conversion funnel, removing friction, and delivering measurable business outcomes. You’ll partner closely with Omni Operations leaders to ensure that our digital / in store experiences drive customer satisfaction, accelerate revenue, and elevate our brand.

Essential Duties and Responsibilities :

• Align UX work with business goals : Prioritize and schedule UX initiatives that directly improve unit growth, revenue, and conversion performance.
• Drive conversion-centric design execution : Remove obstacles, run A / B tests, and lead UX reviews to ensure design decisions enhance conversion funnel performance.
• Partner with leadership : Define UX priorities and feature sets that support strategic growth and customer satisfaction objectives.
• Optimize across channels : Ensure a seamless, connected user experience across digital and in-store journeys that builds loyalty and trust.
• Establish UX best practices : Develop and maintain a reusable design playbook and enterprise-wide UX guidelines aligned with measurable KPIs.
• Mentor enterprise teams : Influence product, tech, and ops teams through UX tools, methods, and strategy integration across customer and employee experiences.
• Leverage Voice of Customer data : Translate customer feedback into actionable UX enhancements to reduce friction and improve delight.
• Human-centered design : Use a personalized approach to simplify and enrich the tire-buying journey, removing pain points and increasing conversion.
• End-to-end journey ownership : Always consider both customer and employee perspectives when designing solutions that impact business metrics.
• Test bold ideas : Champion innovation and experimentation—proactively disrupt the experience before external forces do.
• Collaborate with Marketing : Work closely with Paid, Organic, and Email teams to improve conversion, ROAS, and ROI through UX optimization.
• Apply CRO principles : Use data and behavioral insight to systematically test and improve conversion across key digital touchpoints.
• Team-oriented growth mindset : Support team development by sharing future UX trends and helping teammates elevate their impact.
• Analyze business defects : Identify experience breakdowns, define objectives, summarize findings, and propose UX-driven business improvements.
• Support Omni-Channel execution : Ensure UX and design align with cross-functional requirements and support both digital and in-store experiences.
• Ensure testable requirements : Translate UX needs into measurable, testable, and outcome-driven requirements.
• Act as SME on web features : Document, maintain, and evolve business rules related to site functionality and design logic.
• Collaborate through SDLC : Partner with development teams to align design requirements with technical feasibility and delivery schedules.
• Own UX delivery timelines : Coordinate and communicate feature development schedules and dependencies across functions.

Qualifications – UX Leader Driving Conversion & Business Growth

Educational Requirements :

Bachelor’s or Master’s in Design, HCI, Psychology, or related field preferred.

Work Days :

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

Work Hours :

Normal work hours are 8 : 00 a.m. to 5 : 00 p.m. Additional hours may be necessary.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

#LI-Onsite

#LI-GW1

#J-18808-Ljbffr