Service Desk Analyst

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Title : Service Desk Analyst

Location : Frisco, TX

Duration : 6 month (may extend)

Pay-rate : $15 / hour on W2

Job Description :

Independently resolve tickets within SLA

Adheres to standard operating procedures / work instructions

Follow the escalation process

Follow the shift hand-over process

Categorizes as per CTI as appropriate

Update the knowledge base

Coaching freshers to be independent

Coaching analysts for correct routing of tickets, capturing critical information

Technically upgrade across versions of environment when required

Complies to regulatory requirements

Additional Information

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