Business Operations Program Manager

Job Description

Job Description

We're looking for a disciplined Program Manager to elevate execution and accountability within our sales organization. As a program manager, you'll design operating cadences, track milestones, manage dependencies, and enforce accountability to ensure nothing slips through the cracks. Your first mandate will be to partner with our Transaction Management team - driving process standardization, reporting discipline, on-time delivery of every transaction. Over time, this role has the opportunity to expand into the broader BizOps function, leading cross-functional initiatives across sales, product, and operations. Acting as the central operator, you'll deliver clear reporting and insights to leadership, build scalable frameworks, and bring structure to complex workflows — all while partnering with teams to consistently raise the bar on rigor, efficiency, and execution.

Key Responsibilities

• Drive projects forward with a focus on execution discipline, ensuring follow-up on every task and milestone.
• Establish and manage KPIs, SLAs, and dashboards to provide leadership with clear, real-time visibility into pipeline health, risks, and team performance.
• Act as the escalation point for complex issues, ensuring timely resolution and minimal impact on transaction timelines.
• Build and maintain standardized playbooks, checklists, and workflows to create consistency and predictability.
• Track capacity and performance across the team, reallocating resources as needed to hit all deadlines.
• Conduct regular 1 : 1s and team reviews to provide feedback, reinforce accountability, and build capability for long-term success.
• Provide leadership with clear, data-driven reporting on pipeline status, risks, and performance metrics.

Qualifications

What Success Looks Like

We provide