General Manager (Dayton)

Job Title : General Manager

Reports To : President and COO

Position Summary :

This position is responsible for overseeing and directing the Store Managers and Sales Staff for both stores. The General Manager leads the overall management and operations of both stores, including daily sales operations, providing strong leadership, maintaining excellent customer relationships, and developing store manager and sales associate talent. The position calls for collaborating with Store Managers on executing at a strategic level to drive sales, gross profit and leadership development.

The growth path for the role is to assume a Chief Operating Officer role in the near future.

Essential Functions and Duties :

Shape the work environment Provide leadership for business growth with focus on client-associate satisfaction

• Ensure that all decisions & actions are in alignment with The Companys mission and vision statements
• Manage day-to-day operations by assigning goals and ensuring their completion
• Develop and maintain relationships with customers, vendors, teams & community
• Recruit, train, develop teams to use The Companys strategies and advantages, leading to personal success
• Guide and follow up of all The Companys guest strategies and expectations to assure they are achieved
• Create organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated collaborative work environment and implementing approved innovative changes
• Build upon and expand the value of The Company to guests, associates and community

Crafting a strategic vision through analyzing data and marketplace, with leadership develop a vision, plan and action to create competitive advantages to assist guests, team & company to grow market share

Organizing resources goal-planning-budgeting, revenue-profit, managing team focus

Developing star performers recruit-hire-train-develop by setting path & expectations

Organizational development implementing operational best practices

Up & running Elevate overall company by being omni present within stores & departments. Assure a superior customer experience and staff effectiveness.

Communication & messaging

Expect what you expect continued clear communication of expectations with constant review and coaching to assure achievement of company expectations .

Reporting

General Manager Reports to President and COO

Relationships Chief Financial Officer

Marketing Manager

Web Manager

Merchandise Manager

Direct reports to General Manager

Store Managers

Sales Associates

Operational Store Associates

Designers

Service Manager

Jewelers

Watchmakers

Service Liaisons