Systems Administrator

Job Description

Systems Administrator at Apex Systems

Location : Frankfort, KY (Hybrid : 1-2 days onsite per week). Duration : 6+ months. Hourly Rate : 40-47 / HR.

Overview

This position is part of the System Center Team under the Enterprise Operations and Monitoring branch. The primary responsibility is to provide in-depth troubleshooting and diagnosis for issues, working with other groups and agencies within the Executive Branch. The role will utilize Microsoft System Center Operations Manager (SCOM) and Dynatrace to monitor the client environment, which includes over 160 applications and 500+ servers in Dynatrace and additional systems in SCOM. Responsibilities also involve ITSM platform activities with ServiceNow and interaction with ITOM and CMDB Service Mapping to develop relationships between applications and the IT infrastructure.

Key Responsibilities

• Provide subject matter expertise in the design, configuration, and implementation of monitoring and CMDB-related activities within the current environment.
• Enterprise-level monitoring including advanced troubleshooting with Microsoft System Center Operations Manager and Dynatrace.
• Maintain and mature the ServiceNow Configuration Management Database (CMDB) and Discovery configurations.
• Identify and correct issues related to Configuration Management, Discovery and Service Mapping, including CI identification, reconciliation, normalization, ownership, and relationships.
• Develop CMDB configuration reports and dashboards.
• Provide configuration support to Hardware and Software Asset Management as it relates to ITOM functionality.
• Support requirements gathering sessions and user story development; collaborate with developers to ensure quality and design of functional capabilities.
• Research and evaluate technical solutions to make informed recommendations based on customer requirements and statements of work.
• Participate in product roadmap planning.

Requirements

Preferred Qualifications

EEO Notice

Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. We will consider qualified applicants with criminal histories as required by applicable law. If you require accommodation in using our website, please contact our Employee Services Department.

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