Bi-weekly Part-time Desktop Support Technician - Cocoa, FL

Inspiroz is seeking a driven, detail-oriented part-time Business Technology Specialist (BTS) to join our on-site IT support team in Cocoa, FL.  As an BTS, you will play a crucial role in supporting the day-to-day technology support at one of our clietn sites in Cocoa. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade, ACS Intl has established a reputation in the Managed IT Services industry as a premier provider of business technology strategy and support.  Take the next step in your IT career, and apply today!

Key responsibilities for this position include the following :

Technical support and problem resolution

• Take the lead in resolving technical issues that require on-site support.
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
• Act as the liaison between on-site operations and the remote IT support team in India.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Works closely with the remote service desk team to resolve technical issues.
• Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.

Customer support and service

Time Entry and Ticket Management

Requirements

Knowledge of :

Skills

Abilities

Education :   The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience :   The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.

Benefits

What Our Ideal Candidate Will Receive :

We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of : “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”