Senior Service Delivery Manager
VirtualVocationsLansing, Michigan, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Service Delivery Manager to manage client relationships and ensure quality service delivery.
Key Responsibilities
Manage assigned client relationships to ensure delivery quality and timeliness
Develop and maintain strategic and operational relationships with clients while coordinating with internal resources
Provide guidance to the service delivery team and advocate for client needs throughout the product lifecycle
Required Qualifications
8+ years of direct client and / or associate / analyst experience preferred
4+ years of project management experience
Solid technical background with proficiency in Excel (VLOOKUP, Pivot Tables)
Bachelor's degree from a four-year college or university, or equivalent combination of education and experience
Ability to operate and make timely decisions in a fast-paced atmosphere
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Service Delivery Manager • Lansing, Michigan, United States
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