Patient Visit Specialist - Pain & Spine
Presbyterian Healthcare ServicesRio Rancho, NM, USjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionCity : Rio Rancho State / Province : NM Maximum Offer : USD $21.17 / Hr. Job is based at PMG-RR High Resort 4100 Work hours : Days High school or equivalent Experience in the medical office, hospital, or clinic with patients and providers is preferred Proficiency in prior authorization / certification / referral process is preferred Must pass EPIC competency for Registration at completion of Epic Clerical Training class Medical terminology training or training completed within six months of hire Pass annual competency exam for all areas of responsibility Attend Staff meetings per department expectations Requires strong organizational and multi-tasking skill sets Significant customer service skills set paramount Strong communication and organizational skills Ability to multitask, manage appointments, and maintain accurate healthcare records Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication Strong customer service skills demonstrate professionalism and empathy Ability to handle confidential information as outlined under HIPAA Review and follow orders entered into the EHR by the clinician Schedule return visits, lab, radiology, STAT & ASAP appointments and advanced imaging Obtain Prior Authorization / Referral per payor protocols Validate patient MyChart Access Print AVS with HIPAA privacy considerations Collect backend patient balances such as high deductible Communicate effectively to ordering clinician when any restriction affects scheduling Appointment reminder calls and rescheduling Instruct patients on the Release of Information process and ensure ROI forms are submitted to Health Information Management Ensure check-out area, waiting area, and walkways are clean and organized Perform other duties as required
Patient Visit Specialist - Pain & Spine
Requisition ID : 2025-46972
- Category : Patient Registration and Supp
Location : PMG-RR High Resort 4100
Minimum Offer : USD $15.99 / Hr.
Overview
Presbyterian is hiring a Patient Visit Specialist to support Pain & Spine team with visit closure activities to coordinate patient care while providing an exceptional patient experience for the successful completion of the next steps ordered by the clinician.
Position details : Full Time (1.0 FTE) – Exempt : No
Ideal Candidate
The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department. They will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.
If you're detail-oriented, thrive in a fast-paced healthcare environment, and are passionate about patient care, we'd love to have you on our team!
Qualifications
Experience :
Professional Requirements :
Abilities :
Responsibilities
Benefits
About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities—like challenges, webinars, and screenings—with opportunities to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is committed to improving community health across New Mexico through initiatives like growers\' markets and local partnerships.
Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA / EOE / VET / DISABLED. Presbyterian is a drug-free and tobacco-free employer with smoke-free campuses.
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Patient Specialist • Rio Rancho, NM, US
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