Product Development Marketing Specialist Job at Bering Straits Native Corporatio

SUMMARY Arcticom LLC a company within the BSNC family is currently seeking a qualified Product Development SME for USDA DISC in Kansas City, MO. The ideal candidate will support the Service Management Office as it manages the portfolio suite of technology services, and accompanying business processes that enable the United States Department of Agriculture (USDA) to achieve its mission area business goals and objectives, leveraging its investments and delivering government services in an efficient manner. This position is 100% remote ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. Identify and manage new service offerings via ITIL Service Lifecycle best practices. Strategic planning : analyze and evaluate internal business plans. Prepare business cases to include financial forecasting, market analysis, competitive intelligence analysis, and feasibility analysis and Go-To-Market Strategy. Service Portfolio Management : perform / analyze operational strategy for Vendor Management / Resource Planning / Capacity Planning across multiple services Collaborate with internal technical subject matter experts, customers, and senior managers to develop plans to integrate support of new products into standard operating procedures. Maintain a high level of product category knowledge through staying current with published information regarding IT technology trends. Evaluate the needs of service owners and account managers and initiate strategies that meet target customer requirements. Branch Activities (Service Development, Service Management, Integrated Project Management) Collaborates with Intake process for staffing from Complex Solutions Delivery &Engineering, DISC Operations Lines of Business and other key stakeholders as defined. Uses the Basis of Estimate agreed to by the Customer as a starting point for definition of requirements. Responsible for the further refinement of requirements during project execution Works with the Lines of Business (LoBs) to ensure identified IPT resources are available throughout the duration of the project. Service Development Activities Assess customer demand for any proposed new services or opportunities to provide value among multiple stand-alone customer solutions which leveraging sharable resources. Conducts working sessions with DISC and industry technical subject matter experts to gain an understanding of service strategy. Prepares business case justifications in support or in opposition of a DISC initiative, project, or program, inclusive of financial modeling, risk assessments, and industry and market analysis. Perform financial modeling such as Total Cost of Ownership (TCO) analysis to determine the total investment upfront and ongoing of an initiative, project, or program. Analysis should include return on investment and payback periods. Conduct Analysis of Alternatives (AoA) to compare chosen solutions against competitive technologies, process, designs, suppliers, etc., which present viable alternative options to ensure the most viable, efficient, and overall valuable solution for the DISC and USDA agencies. Reviews similar opportunities and incorporates findings from these estimates to create operational agreements, project plan, and rate structures. Performs research on existing or ongoing efforts to leverage existing information related to capabilities, costs, resources requirements,etc. Coordinates with cross-functional teams to ensure service catalog is populated and service support plans are in place which incorporate Service Delivery, Service Management, and Service Operations. Prepares documentation of the strategy, architectural design, service support integrations, service level management and operational execution required to sustain and grow the service. Constructs the architecture of a new service to align with Service Management capabilities and USDA / OCIO / DISC strategy. Ensures a natural hand-off / transition of operations to line of business operations and service management. Service Management Activities Provides Service Development Lifecycle management ensuring the service is operated in line with its level of maturity. Teams with Lines of business to ensure the fiscal and technical well-being of DISC services. Assesses and reports the service lifecycle and strategic significance of services within the DISC portfolio. Creates reporting on services managed by DISC for the facilitation of Financial Management, Capacity Management, Operational Performance, Contract Management, Demand Management, Industry Benchmarking, and Process efficiency. Conducts Service Level Agreement evaluation. Provides input to Marketing and Communication in the design of marketing and promotion activities in collaboration with Service Owners. Generates a feedback loop between Strategic Relationship Managers and Service Owners to incorporate customer feedback into service operations for continuous improvement. Integrates these activities to create “Go-to-Market” strategies. Actively develops and maintains agreement appendices to accurately describe available services and associated parameters. Integrated Project Management Uses the Basis of Estimate agreed to by the Customer as a starting point for definition of requirements. Responsible for the further refinement of requirements during project execution Works with LoBs to ensure identified IPT resources are available throughout the duration of the project. Provides project management services and support such as : Project planning. Project team management. Schedule management. Defining and managing project milestones. Managing project dependencies. Project cost schedule and performance management. Project stakeholder management. Lead meetings as needed to support the IPT deliverables. Weekly reporting to support program review, and / or Executive updates. QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION Required (Minimum Necessary) Ability to use knowledge of existing products, new developments and markets needs to formulate strategic and creative marketing plans. Ability to develop a firm understanding of product financials to advise service owners regarding corrections that may be needed. Ability to use and understand technical IT language to interact with internal and external customers. Ability to translate technical language and discuss it in business terms. Ability to use Microsoft Power BI software to pull data from disparate sources within the data center enterprise and produce reports and dashboards to be consumed by internal service owners and managers to monitor and manage the performance of products and services. Financial Acumen, the ability to prepare business cases and calculate Return on Investment and Net Present Value Identify and implement continual process improvement Minimum 10 years’ experience with Bachelor’s Degree with four years’ experience performing job specific tasks Must be a US Citizen The ability to pass a Public Trust Background Check Knowledge, Skills, Abilities, and Other Characteristics Microsoft Office Suite : Outlook, Teams, Excel, PowerPoint, SharePoint. ITIL framework Scaled Agile Framework (SAFe) Power-BI and / or Tableau. Preferred Current USDA Public Trust clearance Master’s Degree in relevant field NECESSARY PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must maintain a constant state of mental alertness at all times. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. DOT COVERED / SAFETY-SENSITIVE ROLE REQUIREMENTS This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions. This position does not perform DOT “safety-sensitive” functions (as defined under 49 CFR Part 40) and is subject to all federal requirements related to Department of Transportation requirements for those performing, or on-call to perform, “safety-sensitive” functions. Employees must provide a valid Commercial Driver’s License (CDL) and Medical Examiner’s Certificate (MEC). WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required. SUPERVISORY RESPONSIBILITIES This position supervises employees ADDITIONAL QUALIFYING FACTORS As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer.All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.