Talent.com
Principal Associate, Process Management, Global Workplace Services

Principal Associate, Process Management, Global Workplace Services

Capital OneFalls Church, VA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Principal Associate, Process Management, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simplebring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the communitywe're a well-oiled machine! That's why our team is looking to add a Principal Process Associate.

As a Principal Associate, Process Management, you will ensure GWS is enabling fiscal responsibility and accountability while ensuring an extraordinary associate experience. You will support GWS in "well managed" processes, as you partner with a diverse team from GWS, Finance, and Third Parties.

The Ideal Candidate Should :

  • Demonstrate strong written and verbal communication skills that are concise, grounded, and inspire confidence
  • Look for opportunities to help others succeed, recognize their contributions, and support a values-based culture and a highly-effective team
  • Be able to navigate the organization and address concerns with fact-based options
  • Help build customer solutions and appropriately challenge business decisions
  • Manage through ambiguity and escalate effectively
  • Deliver results while prioritizing critical business work and keeping management appropriately informed

Key Responsibilities

  • Budget / Finance Oversight :
  • Monthly financial reviews for central services operations teams
  • Purchase orders (POs)
  • Annual budget processes for Central Services
  • Budget re-forecasts process
  • Audits & Escalations :
  • Review third-party audit results and create and monitor action plans
  • Arrange additional audits as needed
  • Establish processes to escalate facility management-related work orders that impact operations
  • Key Performance Indices (KPI) Governance :
  • Oversee KPI preparation and benchmarking for services
  • KPI validation and reporting
  • Service Change Request (SCR) Management :
  • Provide oversight for the SCR process
  • Document SCRs and validate them against the contracts and create visibility to downstream parties
  • Manage the process for vendor compilation and socialization of all Central Services SCRs
  • Vendor Interaction / Coordination :
  • Engage in weekly standups
  • Handle escalations with regions and FM as needed
  • Participate in Governance ceremonies
  • Reviewer of POs and SCRs
  • Partner Governance Support :
  • Third party governance ceremonies i.e. scheduled reviews, goal setting, surveys
  • Contract monitoring
  • Contractor lifecycle oversight in Capital One systems
  • Basic Qualifications

  • At least 5 years of experience in Finance Management or Audit
  • At least 2 years of experience with G Suite tools
  • Preferred Qualifications

  • Bachelor's Degree or military experience
  • 3+ years of experience in Process Management
  • 2+ years of experience in Vendor or Supplier Management
  • At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

    Richmond, VA : $93,400 - $106,600 for Principal Process Manager

    McLean, VA : $102,700 - $117,200 for Principal Process Manager

    Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

    Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

    This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

    serp_jobs.job_alerts.create_a_job

    Associate Principal • Falls Church, VA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Sr. Associate, Process Manager Treasury Management Implementation

    Sr. Associate, Process Manager Treasury Management Implementation

    Capital OneFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Associate, Process Manager Treasury Management Implementation.The Small Business Bank Senior Associate, Process Manager- Treasury Management Implementation Specialist will possess an in-depth tech...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate Director, GTM Strategy and Operations

    Associate Director, GTM Strategy and Operations

    DeelWashington, DC, US
    serp_jobs.job_card.full_time
    Associate Director, GTM Strategy & Ops.Deel is the all-in-one payroll and HR platform for global teams.Our vision is to unlock global opportunity for every person, team, and business.Built for the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Digital Consulting Consulting Associate / Sr. Associate - Oracle EPM

    Digital Consulting Consulting Associate / Sr. Associate - Oracle EPM

    Huron Consulting GroupWashington, DC, United States
    serp_jobs.job_card.full_time
    Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Associate Principal

    Associate Principal

    The Hackett GroupWashington, DC, US
    serp_jobs.job_card.full_time
    Associate Principal, Hr Transformation.Work location is flexible if approved by the company except that the position may not be performed remotely from Colorado, California, Washington or in New Yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Descriptive Job Associate Director, People Infrastructure and Systems Innovation

    Descriptive Job Associate Director, People Infrastructure and Systems Innovation

    Clinton Health Access InitiativeWashington, DC, US
    serp_jobs.job_card.full_time
    Associate Director, People Infrastructure And Systems Innovation.The Clinton Health Access Initiative, Inc.CHAI) is a global health organization committed to our mission of saving lives and reducin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Partner - Tech Policy Practice

    Associate Partner - Tech Policy Practice

    Albright Stonebridge GroupWashington, DC, United States
    serp_jobs.job_card.full_time
    Working closely with the firm’s Technology Policy Lead, the ASG Tech Policy Practice Associate Partner will possess expertise in a range and industry, government, regulatory issues, trade, investme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Director - Mission Critical

    Associate Director - Mission Critical

    CAIWashington, DC, US
    serp_jobs.job_card.full_time
    Associate Director - Mission Critical.CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For life sciences and mission critical ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Associate Director, Global eDiscovery Services

    Associate Director, Global eDiscovery Services

    Norton Rose FulbrightWashington, DC, United States
    serp_jobs.job_card.full_time
    We are a global law firm with a powerful strategic focus and real momentum.Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach.Our shared valu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Principal Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank

    Principal Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank

    Capital OneFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Principal Associate, Process Manager.The Retail Managing Data Steward Team at Capital One offers a unique opportunity to partner with the Bank data community, acting as a subject matter expert to p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Principal Associate, Change Risk Assessments - International LAUNCH

    Principal Associate, Change Risk Assessments - International LAUNCH

    Capital OneFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Principal Associate, Change Risk Assessments - International Launch.At Capital One, we are building a leading information-based technology company. Still founder-led by Chairman and Chief Executive ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Principal Associate, Process Manager

    Principal Associate, Process Manager

    Capital OneFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Principal Associate, Process Manager.At Capital One, we're building a leading technology company.Founded by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Process Improvement, Principal Associate

    Business Process Improvement, Principal Associate

    Capital OneFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Business Process Improvement, Principal Associate.Are you energized by untangling and solving complex business challenges? As a Business Process Improvement, Principal Associate, you'll play a pivo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Change Management Associate Director

    Change Management Associate Director

    GuidehouseWest Mclean, VA, US
    serp_jobs.job_card.full_time
    Strategy & Transformation Consulting.Do you enjoy helping clients thrive in times of change and adapt to new, improved ways of working? Do you want to lead teams that solve complex problems for the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Senior Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank

    Senior Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank

    Capital OneFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Senior Associate, Process Manager.The Retail Managing Data Steward Team at Capital One offers a unique opportunity to partner with the Bank data community to provide education and guidance toward E...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Management Consulting Senior Associate

    Management Consulting Senior Associate

    Edera L3CWashington, DC, US
    serp_jobs.job_card.full_time
    Management ConsultingSenior Associate.Edera L3C / National Coordination Center (NCC) is a fast-growing healthcare innovation consultancy that addresses today’s issues and helps create tomorrow&...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate Director, Experimental Process Development •PC 1519

    Associate Director, Experimental Process Development •PC 1519

    Miltenyi BiotecGaithersburg, MD, US
    serp_jobs.job_card.full_time
    Associate Director, Experimental Process Development.Your Role : Lead a dynamic team focused on advancing viral and non-viral vector technologies, while keeping a focus on visionary and strategic im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Performance Improvement - Digital Consulting Associate Director

    Business Performance Improvement - Digital Consulting Associate Director

    RiveronWashington, DC, United States
    serp_jobs.job_card.full_time
    Business Performance Improvement - Digital Consulting Associate Director.Business Performance Improvement - Digital Consulting Associate Director. Business Performance Improvement - Digital Consulti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    2026 | Americas | Washington DC | Wealth Management, Private Wealth Management | Summer Associate

    2026 | Americas | Washington DC | Wealth Management, Private Wealth Management | Summer Associate

    Goldman SachsWashington, DC, US
    serp_jobs.job_card.full_time
    Our Summer Associate Program is a nine to ten week summer internship for students pursuing an advanced degree such as MBA, PhD, JD, MD or LLM. You will be fully immersed in our day-to-day activities...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Senior Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank

    Senior Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank

    USA JobsFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Senior Associate, Process Manager.The Retail Managing Data Steward Team at Capital One offers a unique opportunity to partner with the Bank data community to provide education and guidance toward E...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Principal Associate, Process Management | Retail Bank

    Principal Associate, Process Management | Retail Bank

    Capital OneFalls Church, VA, US
    serp_jobs.job_card.full_time +1
    Principal Associate, Process Management | Retail Bank.Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days