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Desktop Support Specialist
Desktop Support SpecialistComTec Information Systems (IT) • New Orleans, LA, US
Desktop Support Specialist

Desktop Support Specialist

ComTec Information Systems (IT) • New Orleans, LA, US
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3 days ago Be among the first 25 applicants

Senior Recruitment Specialist - US Staffing || Hiring for Desktop Support Specialist

Job Title : IT Field Services Technician / Desktop Support Specialist

Location : New Orleans, LA

Work Category : Full-time at client site

Responsibilities :

  • Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
  • Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
  • Install and configure operating systems (Windows 10 / 11) on desktops and laptops.
  • Handle installation, relocation, and configuration of workstations, desktops, and laptops.
  • Build and configure desktops and laptops to meet customer specifications and requirements.
  • Ensure safe and efficient transfer of data between systems during migrations or upgrades.
  • Install and configure print drivers and related print services for customer environments.
  • Install and configure software applications as required by clients.
  • Manage ServiceNow Requests and Incident tickets.
  • Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
  • Utilize remote user support tools to provide support.
  • Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
  • General knowledge of Cisco VoIP phone setup and configurations.
  • General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.
  • Familiarity with OneDrive for file storage, syncing, and backup.
  • Perform asset recovery and decommissioning of older IT equipment following standard procedures.
  • Maintain a high level of customer service in all situations.

Required Skills :

  • Minimum 5+ years of experience in technical support role.
  • Proficient in Windows 10 and 11 with a working understanding of LAN / WAN environments.
  • Ability to lift up to 50 lbs. and assist with the installation and movement of IT equipment.
  • Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.
  • Experience with ServiceNow is a plus.
  • Willingness and ability to travel to various sites in Louisiana, Texas, Mississippi, and Arkansas as needed.
  • A+ certification is recommended.

    • Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Information Technology

    Industries

    IT Services and IT Consulting

    J-18808-Ljbffr

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    Desktop Support Specialist • New Orleans, LA, US

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