HR Operations Manager Senior

HR Operations Manager Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the companys success. As a HR Operations Manager Senior within PNC's Payroll organization, you will be based in Pittsburgh, PA or Cleveland, OH. This position is primarily based in a location within PNC's footprint. In this role, you will focus on the operational aspects of payroll, driving efficiencies, establishing and monitoring key performance indicators (KPIs), and aligning payroll strategies with PNC's business growth objectives. You will play a critical role in enhancing employee services and supporting strategic HR initiatives.

Key Responsibilities :

• Lead efforts to optimize payroll operations and improve process efficiency.
• Develop and track KPIs to measure payroll performance and service quality.
• Align payroll strategies with organizational goals and growth initiatives.
• Collaborate with cross-functional teams to enhance employee service delivery.
• Support and lead HR transformation initiatives in partnership with HRIS, technology teams, and HR Centers of Excellence.
• Serve as a strategic advisor to senior leaders on payroll and HR operational matters.
• Drive continuous improvement through change management and innovation.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC Employees take pride in our reputation and to continue building upon that, we expect our employees to be :

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to :

Preferred Skills

Decision Making, Human Resources (HR) Software Systems, Human Resources Operations, Results-Oriented, Strategic Planning, Team Collaboration

Competencies

Benefits Programs, Call Center Management, Customer Support Function, Customer Support Operations, HR Operations, Human Resources Policies, Strategies And Environment

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary : $80,000.00 $224,250.00 Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business, and / or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10 / 09 / 2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.