Customer Service Representative

Customer Service Representative

The Customer Service Representative, supporting the Water product lines, performs customer service duties in accordance with department and company objectives. Answers phone calls, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction. Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems. Provides customers with information about products and services.

Customer Service - Order Processing :

• Performs various customer support and order processing duties;
• Process Customer Orders : Accurately enter order details into ERP system and ensure timely processing
• Verify Product Availability : check inventory levels / lead times and coordinate with production teams
• Handle Order Modification : Manage any changes to orders, including modifications, cancellations, returns
• Collaborate with cross-functional departments : works closely with Customer Service, Sales, Production, Engineering, shipping departments to ensure seamless order fulfillment
• Maintains Records : keep accurate records of all orders and transactions
• Able to recognize the different product lines on a PO or email inquiry to prevent order errors.
• Performs sales order entry into company ERP system, including utilizing the product record program to issue serial numbers.
• Generates and prepares work orders for distribution to production.
• Provides internal post-order support on questions from the factory.
• Ensures continuous and timely movement of work orders to production areas.
• Ensures SOP's are up to date and changed as needed.
• Maintain Quality and KPI's

Customer Service - Support :

Education and Experience :

Skills and Competencies :

Work Environment :

Schedule : Monday - Friday (7 : 30AM - 4 : 00PM) Temporary 6 Month Position with possible Temporary - to - hire based on performance. Pay Rate : $20.00 - $22.00 Per Hour based on experience