Customer Service Representative - Redlands, CA

Customer Service Representative - Redlands, CA

Attention Military Affiliated Job Seekers

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include :

• Serve as the main point of contact between customers and warehouse operations.
• Respond to customer inquiries regarding orders, inventory availability, and delivery status.
• Process customer orders accurately through warehouse and order management systems.
• Coordinate with warehouse staff to ensure timely order fulfillment and shipping.
• Monitor shipments and provide updates or tracking information to customers.
• Investigate and resolve customer complaints, order issues, or returns professionally and efficiently.

Position : 1st Customer Service Representative

Shift : Monday - Friday 6am to 2 : 30pm with potential OT opportunities

Pay : $22 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and / or experience :

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada!

Our excellent benefits packages includes :

Grow your skills. Shape your world.

Role Purpose : Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities :

Required Education and Experience : High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.