Customer Service Representative

We are seeking a dedicated and empathetic Customer Service Representative for a role in Greenfield, WI. This role is essential in delivering exceptional support to patients and clients, ensuring a seamless experience from initial contact through order fulfillment.

• Key Responsibilities :
• Respond to incoming calls with professionalism and empathy, providing timely and effective support.
• Accurately process and follow up on customer orders, ensuring efficiency and attention to detail.
• Maintain comprehensive and up-to-date records within internal systems.
• Collaborate with patients, clients, and internal teams to resolve inquiries and ensure satisfaction.
• Work closely with fellow team members to foster a supportive and productive customer service environment.
• Dispense medical equipment and soft goods billed to insurance, including walkers, bath safety items, mobility aids, and orthopedic supports.
• Perform accurate data entry of patient information into relevant systems.
• Unpack and organize incoming shipments to maintain inventory readiness.
• Required Skills :
• Customer service excellence
• Order processing and follow-up
• Data entry and order management
• Strong communication and interpersonal abilities
• Organizational and multitasking skills
• Preferred Qualifications :
• Previous experience in customer service or administrative support
• Proficiency in Microsoft Office Suite and general computer literacy
• Ability to work independently and prioritize tasks effectively
• Dependable and detail-oriented with strong problem-solving skills
• Healthcare or medical equipment experience is a plus, but not required
• Pay and Benefits

The pay range for this position is $18.00 - $19.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Greenfield,WI.

• Application Deadline

This position is anticipated to close on Nov 3, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.