IT Support Specialist

Your role

As an IT Support Specialist, your mission is to provide hands-on technical support directly to our end-users within the organization. This role is responsible for troubleshooting and resolving hardware and software issues, installing and maintaining desktop systems and peripherals, and ensuring the smooth operation of local IT infrastructure to maintain user productivity and system stability. You will report to Eric Jerkins.

Responsibilities

• End-User Support & Troubleshooting : Provide timely and effective hands-on technical support for desktop hardware, software, operating systems, and peripherals.
• Respond to, diagnose, and resolve technical support incidents and requests logged via the IT Service Management system, escalating complex issues as needed.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems directly with end-users.
• Provide emergency hands-on support for critical IT issues impacting end-users.
• System Installation & Lifecycle Management : Install, configure, deploy, and maintain desktop computers, laptops, printers, and other end-user devices according to standards.
• Manage the lifecycle of end-user hardware, including deployment, upgrades, inventory tracking, and decommissioning.
• System Monitoring & Maintenance : Monitor local end-user system performance and proactively address identified issues or potential bottlenecks.
• Assist with the maintenance of local IT infrastructure components (e.g., servers, network equipment) under the guidance of senior teams.
• Documentation & Process Adherence : Create and maintain clear documentation for troubleshooting steps, configurations, and standard processes.
• Adhere to established IT policies, procedures, and standards.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Qualifications

Extended experience of successfully delivering IT services.

University degree or equivalent experience.

In return, we offer

Atlas Copco North America Inc (ACNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ACNA is committed to equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions at ACNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by law. ACNA will not tolerate discrimination or harassment based on any of these characteristics. ACNA encourages applicants of all ages.

Job location

This role requires you to work on-site at our office in Pasadena, TX. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

J-18808-Ljbffr