Service Writer

ASCO Equipment has a career opportunity for a

Service Writer

in

Tulsa, Oklahoma . Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate / schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities :

Positively take ownership of customer experience

Manage work orders : open, close, post time, enter notes and monitor progress

Prepare accurate estimates for costs of repairs and present to customer

Monitor and Manage accounts receivables

Clearly and effectively communicate to customers, technicians and service manager

Provide status updates on : work orders, troubleshooting, technician progress & general questions

Monitor phones for field technician and customer calls

Various other administrative duties

Requirements

2+ years of experience as a heavy equipment service technician or service writer

Ability to work in a fast paced / high volume dealership

Detail oriented, time management, and teamwork skills

Excellent customer service and communication skills

Proficient computer skills, and experience with G-Suite & other service programs

A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

Compensation & Benefits :

100% paid health insurance, 401(k) + profit sharing, and paid holidays

Paid Training & Advancement Opportunities

Unique Perks :

ASCO Children’s Education Program : Financial assistance for employees' children pursuing higher education

Our Core Values : Honor God

Develop People

Pursue Excellence

Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple : To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.