Field Service Technician

Job Description

Job Description

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Sr. Manager of Security Field Service. This position is at the Rhode Island T.F. Green International Airport and surrounding areas.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your primary responsibilities : as Field Service Technician

Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.

Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.

Document and produce timely and detailed service reports.

A willingness to exceed company and customer requirements.

Responsive to customer needs and building a positive relationship.

Basic Qualifications for Field Service Technician :

• Meet daily service needs at assigned sites and locations
• Minimum of 3-5 years' experience in troubleshooting and repair
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs
• Exceptional at managing time and able to complete assigned small field projects
• Technically savvy; innovative, quick to learn and adapt to new technology
• Professional attitude and be customer focused.
• Possess excellent communication skills, both written and oral, to document detailed reports
• Thorough follow up skills are a key responsibility and expectation of this job.
• Flexible and open to a fluid schedule and working environment.
• Ensure all tools and calibrated equipment are properly maintained at all times.

Must pass a criminal background check, drug test, and extensive credit check

Must have a valid driver's license, dependable transportation, and either a Real ID or passport for domestic travel.

Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations.

Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).

Preferred Qualifications :

Physical Requirements :

Benefits :

To learn more about our culture please visit : https : / / www.analogic.com / careers /

Follow us on LinkedIn : https : / / www.linkedin.com / company / analogic /