Field Service Technician

Job Description

Job Description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team in Rockland, Massachusetts.

UBEO is a distributor / servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations.

The primary responsibilities of this position is as follows :

Purpose

This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES. The minimum time in this assignment is 36 months with a maximum of 60 months, determined by performance against established expectations.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings

Job-Related Dimensions

Qualifications

Manufacturer Core Basics

Physical Demands & Work Environment

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes :

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military / veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

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