PATIENT REPRESENTATIVE / BUSINESS SERVICE SUPERVISOR - BILINGUAL

PATIENT REPRESENTATIVE / BUSINESS SERVICE SUPERVISOR - BILINGUAL

Position Summary

Patient representatives are responsible for registration of patients, including patient interviews, data entry, financial review, insurance verification, explaining policies regarding patient rights and responsibilities, clinic policies, payment of charges and services available.

Minimum Qualifications

Education

High School diploma or equivalent.

Experience

One year healthcare experience in patient registration, admissions, or billing preferred. Medical Assistant training preferred.

Knowledge, Skills, and Abilities

Must possess good computer skills. EMR experience preferred.

Must possess strong interpersonal skills.

High level of ethics in maintaining patient confidentiality.

Ability to maintain courteous and customer oriented demeanor in a crisis situation and acts responsible to resolve or defuse the situation.

Ability to assist patients with non-clinical requests as needed.

Ability to carry out registration process without interruption due to nature of patient's illness.

Ability to adapt well to change.

Flexible schedule to rotate shifts as needed.

Ability to work closely with co-workers, other clinic staff and patients.

Physical and Mental Requirements

Sits, stands, walks and converses most of the day.

Ability to operate all general office equipment including telephone, calculator, computer, and printer / fax.

Exerts up to 10 pounds of force occasionally including pushing, lifting, carrying, and / or pulling objects.

OSHA Category III : Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

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