Associate Manager, e-Commerce Site Operations - Dormify

About the Team

The Dormify eCommerce team is a fun, new team working in a fast-paced environment to bring this new brand to life online. We drive for results and seek to exceed expectations. We are aggressive about our business and expect executional excellence. We work in a supportive and collaborative environment where innovative ideas are not only accepted but expected. We are both analytical and creative. Our mission is to deliver an exceptional digital experience to customers.

About the Role

The Associate Manager, e-Commerce Site Operations for Dormify is responsible for overall site operations, including implementation of seasonal site content, testing & validating web site and mobile app releases, and works with the director, as well other cross-functional partners to ensure that all projects are completed on time and meet the highest quality standards. The Associate Manager will be the lead on the following : operational improvements, site partnerships and comprehensive testing strategy.

Responsibilities

• Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions
• Manage day-to-day and long-term maintenance of the website including launch and set-up issues
• Hold stakeholders accountable to deadlines and provides feedback ensuring deliverables align with project goals
• Collaborate with Technology, Creative, Marketing, Merchandising, and Development teams to execute critical site enhancements, product launches, and promotional campaigns.
• Fully test / QA / UAT site initiatives prior to launching to the website prioritizing any issues found to be fixed and subsequently validated.

Troubleshoot and / or escalate website issues and see them through to resolution.

Use a CMS to build webpages and launch content for marketing, merchandising, etc. as needed.

Criteria

Flexible schedule that can accommodate off hour / cadence site launches and technical issue triaging.

This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available :

Benefits

A generous discount on all WSI brands

A 401(k) plan and other investment opportunities

Paid vacations, holidays, and time off to volunteer

Health benefits, dental and vision insurance, including same-sex domestic partner benefits

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Resources for self-development

Advisor (Mentor) program

Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $85,000 - $95,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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