Field Technical Support Specialist

A company is looking for a Field Technical Support Associate responsible for leading technical support for end users and service providers.

Key Responsibilities

Maintain high customer satisfaction by addressing and fulfilling customer requirements

Provide comprehensive software services and direct post-sales technical support for end users and authorized service providers

Utilize proactive monitoring to identify and prevent issues, while maintaining departmental documentation

Required Qualifications

High School Diploma, GED, or equivalent work experience

4-6 years of related work experience, preferably in customer support or a related field

Experience with HP products and account management is preferred

Demonstrated competence in technical support and field service management

Knowledge of process improvement and preventive maintenance practices