Shift Lead Key Holder / Westmoreland

Goodwill Industries of Dallas, Inc.

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Here are our core beliefs :

• We believe each person has unique abilities and can make a meaningful contribution in life.
• We believe jobs are transformational to individual lives and communities.
• We believe in a hand up, not a handout.

Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core values of Respect, Commitment, Improvement, and Integrity daily.

Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs :

Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff.

Keyholder Role

Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder's goal is to ensure the efficient and cost-effective operation of the Goodwill Dallas retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, to maximize profitability and increase training opportunities.

Essential Functions / Duties

1. Ensures 100% world-class customer service.

2. Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting team member absence, and assigning duties as applicable.

3. Handling and processing of incoming donation flow in and out.

4. Ensures loss prevention and risk management policies and procedures.

5. Ensures a neat, clean, organized, and safe facility.

6. Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.

7. Keeps abreast of merchandise knowledge, industry trends, and competitive pricing.

8. Ensures statistical counts (i.e., donor counts, apparel hang, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports, and daily deposits in accordance with Goodwill Dallas policies and procedures as required.

9. Performs assigned duties within the framework of our Guiding Principles and Core Values.

10. May be asked to participate in activities outside of Goodwill Dallas.

11. Attends in-service and related training as assigned by the Team Leader.

12. Performs other duties as assigned by the Team Leader.

Additional Functions / Duties

Qualifications / Competencies

The list below is representative of the knowledge, skill, and / or ability utilized while performing this job.

Education and / or Experience : High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and / or previous Goodwill experience.

Math Ability : Level 3 : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills : To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities : This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority : No Purchasing Authority

Special Conditions of Employment

(e.g., physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements :

Language Ability : Level 3 : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.