Entertainment Production Services Supervisor

Job Description

Job Description

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor’s convention areas at a supervisory level. This includes, but is not limited to : maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES :

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Effectively trains technicians on various job duties
• Keeps informed of all new developments within the department.
• Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Assists AV Technicians with equipment deployment / setup, calibration and system debug.
• Maintains daily communication with project team on job progress and status.
• Maintains a professional work experience and positive interaction with all trades on projects.
• Sets up meetings and conferences.
• Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers.
• Efficiently pulls, terminates, tests and labels field cabling to the correct locations.
• Operates powered, powder actuated, and hand tools to install supporting infrastructure.
• Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks.
• Assists with troubleshooting by verifying and testing cabling, and checking power / signal flow.
• Makes contact with the clients to ensure scheduled meetings go smoothly.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications :

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and / or Experience :

High school or equivalent degree required.  Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum of 8 years of audio visual technician experience in a high volume convention facility is required.

Excellent written and verbal communication skills are required.

Requires general computer skills and basic knowledge of Microsoft Office and File Maker Pro

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of audio mixing, video routing, video switching, projection, graphics, PPT, Collaboration Tools (Skype, WebEx, Google Docs, Polycom VC), lighting boards, DMX, lighting set up and strike.

Requires exceptional organization and communication skills.

Language Skills :

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability :

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands :

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing / walking.

Work Environment :

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.