Operations Manager Skilled Nursing Facility

JOB SUMMARY

Under the direction and supervision of the Administrator the Operations Manager is delegated with responsibility and authority for the internal operations of the facility in accordance with current Federal, State and local standards, guidelines and regulations, facility policies, and as may be directed by Alden Management Services. The Operations Manager serves as the Admissions Counterpart. This position works Monday through Friday from 12 : 00pm to 8 : 00pm and participates in a weekend manager rotation.

QUALIFICATIONS

Possession of a Nursing Home Administrator license or the desire to become licensed is preferred.

Knowledge of Long Term Care preferred.

Must be able to read, write, and speak the English language in an understandable manner and communicate effectively.

Must be able to deal tactfully and have the ability to work effectively with residents, families, personnel, support agencies and the general public.

Must possess the ability to make independent decisions when circumstances warrant such action.

Must have patience, enthusiasm, and a cheerful disposition.

Must possess leadership and supervisory ability and willingness to work harmoniously with all personnel.

ESSENTIAL FUNCTIONS

A. Plan, develop, organize, implement, evaluate, and direct the facility in its programs and activities.

B. Assure that all procedures are followed in accordance with established policies.

C. Directly supervise employees and instruct staff providing in-services training to promote job knowledge.

D. Identify problems, develop and implement solutions with the assistance of Alden Management Services.

E. Assure that quality care is being rendered.

F. Assure the necessary and appropriate information to facilitate the admission of the residents to the facility from the home, hospital, or other facility, and to complete the paperwork necessary for the admission process.

G. Represent the facility to clients, hospitals, and community agencies, establishing a good rapport with the transferring institutions.

H. Provide direction for the entire facility in the absence of the Administrator.

I. Review the facility policy and procedure manual, job descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.

J. Ensure that all personnel follow established departmental policies and procedures, including appropriate dress code.

K. Attends and actively participates in resident care plan conference when indicated.

L. Investigate and follow through on all concerns made by the resident or their family. Communicate status thereof to complainant.

M. Meet with personnel on a regularly basis to assist in identifying and correcting problem areas and / or the improvement of services.

N. Schedule department work hours, personnel, work assignments, etc., to expedite work.

O. Counsel / discipline personnel as necessary.

P. Complete performance evaluations timely.

Q. Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.

R. Plan, conduct, and participate in In-service Education Programs.

S. Assist in the implementation and maintenance of an effective orientation program that orients the new employee to the facility, his / her department, and its policies and procedures.

T. Attend and participate in continuing education programs.

U. Recommend required changes to improve resident care, stay within budget, or both.

V. Recommend improvements in facility physical plant and equipment.

W. Handle employee grievances and report to Administrator.

X. Supervise building and ground cleaning, and maintenance to assure that the facility is clean, odor free and attractive in appearance.

Y. Conduct periodic evening, night and weekend rounds of the facility to determine if the facility is being operated according to policies, procedures and regulations.

Z. Educate all staff on the importance of customer service.

AA. Promote good public relations within the community.

BB. Attend Department Head meetings, Infection Control meetings, Quality Assurance meetings, etc., on a regular basis.

CC. Perform other related duties as assigned.