Clinical Operations Manager

Clinical Operations Manager

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We're changing the world and need other like-minded individuals to accelerate and expand our efforts.

About The Role

As a Clinical Operations Manager, you will be responsible for overseeing and managing the day-to-day operational and clinical needs of your region. You will work closely with the Chief Network Operating Office to identify operational and clinical opportunities, and implement long-term solutions to meet clinical metrics and utilization goals. You will carry a clinical caseload of approximately 5 clinical hours per week.

Key Responsibilities :

• Serve as the primary contact for Therapists in the Network and provide effective leadership and guidance on clinical practice. This includes establishing and developing professional relationships through monthly / quarterly meetings and biannual reviews.
• Assist Therapists in meeting utilization and clinical goals through effective management, problem-solving, and coaching.
• Coordinate with the Chief Network Operating Officer in implementing various programs to streamline network efficiency and drive therapist utilization.
• Coordinate with the Chief Clinical Officer in implementing clinical procedures / programs to ensure clinical quality metrics are maintained.
• Ensure Therapists' adherence to NOCD operational policies and procedures.
• Implement performance management plans as appropriate in coordination with the Chief Network Operating Officer and People Operations.
• Foster a healthy work culture that aligns with NOCD values and encourages open communication, collaboration, and professional development.
• Assist therapists in immediate problem-solving as well as the development of long-term solutions.
• Collaborate with NOCD leadership and various departments to streamline processes and enhance network optimization.
• Serve as a liaison between the clinical team and senior management, professionally conveying relevant information, concerns, and recommendations.
• Acts as an ambassador for the Therapist Network to Leadership.

Daily / Weekly Duties :