Project Manager

A company is looking for a Project Manager to lead customer experience research initiatives for the IRS.

Key Responsibilities

Manage and supervise research teams in customer experience measurement

Oversee multiple projects within the IRS customer experience research program

Ensure production of high-quality deliverables and resolve elevated client issues

Required Qualifications

Bachelor's degree and a minimum of 8 years of professional experience

Experience in management and supervision of research teams

Familiarity with customer experience and market research methodology

Public and private sector market research experience

Knowledge of statistical analysis and survey methodology