SERVPRO Restoration - Area Contents Manager

Benefits : 401(k) matching

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

We are seeking a skilled and detail-oriented Contents and Textile Cleaning Lead to join our restoration team. In this role, you will be responsible for managing and growing the team in charge of cleaning and restoration of clients' personal belongings, textiles, and valuable items affected by water, fire, smoke, or mold damage.

Responsibilities

Manage a team of contents restoration technicians, ensuring efficient and effective cleaning processes.

Work with other branch leaders to coordinate new Contents projects and provide status on ongoing projects

Communicate and build relationships with insurance adjusters to win current and future Contents projects

Assist with growing and scaling the Contents operation

Ensure estimates, billing and collections are managed effectively for the territory

Supervise team members to conduct thorough inventories and document damaged contents for insurance purposes.

Assess item conditions and determine appropriate cleaning and restoration methods.

Develop comprehensive restoration plans, including item prioritization and cleaning procedures.

Oversee the cleaning, deodorization, and restoration of various items, including clothing, electronics, furniture, and sentimental valuables

Implement quality control measures to ensure restored items meet or exceed client expectations.

Communicate effectively with clients, insurance adjusters, and team members throughout the restoration process.

Train and mentor team members, promoting a culture of excellence and continuous improvement.

Qualifications

High school diploma or equivalent; additional certifications in contents restoration are preferred.

4-6 years of experience in contents restoration, textile cleaning, or related field.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Meticulous attention to detail and strong organizational skills.

Proficiency in using technology for inventory tracking and documentation.

Knowledge of various cleaning techniques, equipment, and restoration products.

Ability to work in a fast-paced environment and handle emergency situations.

Valid driver's license and clean driving record.

ICAT Inventory Experience preferred

Xactimate estimating knowledge preferred

Key Competencies

Technical Expertise : Demonstrate proficiency in contents and textile cleaning techniques, including the latest industry standards and best practices.

Leadership : Effectively manage and motivate a team of technicians, ensuring high-quality work and customer satisfaction.

Problem-Solving : Quickly assess damage and develop effective restoration plans for a wide range of items and materials.

Customer Focus : Provide exceptional service and maintain clear communication with clients throughout the restoration process.

Join our team and play a crucial role in helping clients recover their cherished possessions and restore their lives after unexpected disasters.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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