Store Manager - The Herb Center (Cannabis Dispensary)

Job Description

Job Description

Position Summary

The Store Manager is responsible for the overall operation, performance, and success of The Herb Center retail dispensary in Bend, Oregon. This individual will lead a team of cannabis professionals, ensure compliance with OLCC regulations, drive sales, manage inventory and cash, and cultivate a welcoming, safe, and educational environment for customers and staff alike.

Key Responsibilities

Leadership & Team Development

Hire, train, mentor, and lead a high-performing dispensary team including Assistant Managers, Leads, and Budtenders

Foster a positive, inclusive, and performance-driven workplace culture

Provide ongoing coaching, feedback, and performance evaluations

Ensure all team members are compliant with OLCC and company policies

Customer Experience

Maintain exceptional customer service standards and create a welcoming, informative environment

Resolve escalated customer concerns professionally and in compliance with policies

Oversee implementation of customer loyalty programs and promote team engagement in education and upselling

Operations Management

Manage daily store operations including scheduling, opening / closing procedures, and shift oversight

Maintain cleanliness, safety, and security of the store

Ensure all operations are fully compliant with Oregon cannabis laws and OLCC regulations

Prepare and manage staff schedules for optimal coverage and labor efficiency

Sales & Financial Oversight

Meet or exceed sales goals, KPIs, and profitability targets

Analyze daily, weekly, and monthly sales to identify trends and opportunities

Oversee accurate cash handling procedures, including register and safe reconciliations

Inventory & Compliance

Supervise inventory intake, audits, and reconciliation in METRC and POS systems

Collaborate with purchasing to ensure proper stock levels, product diversity, and vendor management

Maintain 100% compliance with METRC and state cannabis tracking requirements

Perform regular compliance reviews and update SOPs as needed

Community & Brand Engagement

Represent The Herb Center brand with professionalism and integrity

Engage with customers and the community to promote awareness and trust

Qualifications

Minimum 2–3 years of retail management experience, cannabis preferred

OLCC Marijuana Worker Permit required

Strong knowledge of Oregon cannabis compliance and METRC

Proven leadership, communication, and organizational skills

Must be 21+ with the ability to pass background checks as required by state law

Compensation

Competitive salary based on experience

Bonus opportunities based on performance

Employee discount, health benefits, and PTO offered

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