COBRA Services Specialist

A company is looking for a COBRA Employer Services Specialist responsible for managing relationships with Employer Groups and Partners while overseeing COBRA administration.

Key Responsibilities

Oversee day-to-day COBRA administration and respond to inquiries within Service Level Agreements

Manage the annual renewal process and maintain documentation of client activity using a CRM tool

Act as a liaison between clients and internal teams to resolve escalations and ensure compliance with regulations

Required Qualifications

Willingness to work specified hours, including possible holidays and occasional overtime

Experience with OnBase, COBRA Point, and COBRA administration is preferred

Demonstrated customer service experience

Familiarity with Employer Group plan designs and file schedules

Strong analytical and organizational skills