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Customer Liaison - HNS Recovery

Customer Liaison - HNS Recovery

Hide And Seek Recovery IncPlano, TX, United States
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Customer Liaison - HNS Recovery (Plano, TX)

About Us

HNS Recovery is a family-owned powerhouse in the collateral recovery industry, growing 25%+ year-over-year. We're rewriting the rules of repossession with disruptive solutions, a family-driven culture, and relentless focus on compliance and consumer care. As we expand our Plano, TX command center, we're looking for a sharp, dedicated Customer Liaison who can bridge investigative research with client and consumer support.

Why Join HNS Recovery?

  • Explosive Growth : Ride the momentum of a company shaking up an entire industry.
  • Family Culture : Big-time opportunity without the corporate red tape.
  • Impact from Day One : Your work fuels real-time recoveries and ensures smooth consumer experiences.
  • Career Path : Comprehensive training, certification, and advancement opportunities.

What You'll Do

As a Customer Liaison, you will be the vital connection between lenders, consumers, and recovery agents. Your role blends investigative research, consumer-facing communication, and client / vendor coordination.

Investigative & Coordination Duties

  • Track down vehicles and owners using premium data tools, LPR hits, court records, and other electronic means.
  • Coordinate with recovery agents, lenders, and insurers to close repossessions smoothly.
  • Document investigative findings, manage case timelines, and keep all stakeholders updated.
  • Ensure full compliance with federal, state, and local regulations for sensitive data handling.

    • Customer & Consumer Support

  • Professionally handle live chat, phone, and email requests from consumers.
  • Book and manage appointments for vehicle redemptions and personal property pickups.
  • Inform consumers of redemption fees, property inventory requirements, and scheduling policies.
  • Provide quick, accurate responses to consumer questions about services, bookings, or account issues.
  • Maintain a calm, professional, and empathetic tone-even under pressure.

    • Administrative & Client Relations

  • Build and maintain strong relationships with clients, vendors, and consumers.
  • Accurately process case updates (opens, holds, closes) in multiple client portals.
  • Handle queue management, condition reports, inventory lists, and impounds / voluntary assignments.
  • Identify opportunities for process improvement that enhance the customer experience.
  • Support special projects and team initiatives as needed.

    • What Makes You a Fit

  • Experience : 2-5+ years in customer service, investigative research, collections, or similar role.
  • Communication : Clear, confident communicator in both written and verbal form.
  • Tech Skills : Proficiency with Microsoft Office (Excel, Teams, Outlook) and comfort with chat software.
  • Typing Speed : 50+ WPM with high accuracy.
  • Bilingual : Spanish / English required for consumer support.
  • Mindset : Detail-oriented, self-starter, proactive, with strong decision-making skills.
  • Professionalism : Reliable, punctual, calm under stress, and committed to compliance.
  • Requirements : 22+, reliable transportation, pass background check & drug screen.

    • Compensation & Benefits

  • Pay : Starting at $18+ per hr. DOE, with performance-based growth opportunities.
  • Schedule : Full-time, on-site in Plano, TX.
  • Benefits (after 180 days unless noted) :

    • 5 days paid vacation (after 1 year)

  • 5 days paid sick leave
  • 5 paid holidays
  • 3 days bereavement leave
  • Medical / Dental / Vision coverage
  • 401(k) with 5% company match (after 1 year)
  • CARS Certification & ongoing training

    • Your Next Move

    If you thrive on solving puzzles, helping people, and keeping operations running smoothly, HNS Recovery has a seat waiting for you.

    Step into a fast-paced, high-impact role where your work matters every single day.

    Apply now and become the voice, the bridge, and the engine behind our mission to reshape collateral recovery.

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    Customer Liaison • Plano, TX, United States

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