Mission Operations Manager

Mission Operations Manager

Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world's most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.

The Autonomy Operations team is looking for a Mission Operations Manager to drive and lead the success of the Mission Operations Coordinators. In this role, you will manage the Mission Operations Coordinators (MOC) directly and assume an elevated peer leadership position directly overseeing Mission Operations initiatives. You will have ownership of daily mileage collection and workflows of Mission Operations are executed to a high standard, information is effectively disseminated amongst the MOC team, and that Mission Operations effectively executes upon the goals and priorities set forth by the City Lead and other cross-functional teams. As Mission Operations Shift Manager you will also be the point of contact for pressing mission operations related issues and will step in to make decisions with the MOC team when your City Lead cannot be not present.

In addition to your management responsibilities, you will support day-to-day Mission Operations duties as needed. Chief among these is the effective coordination of operator and fleet resources by regularly executing our weekly plan and by using our goals and priorities to properly reallocate resources when issues arise. In addition, you will respond to and appropriately escalate emergency and troubleshooting situations with composure and follow these issues through to resolution. Finally, you will be asked to help identify opportunities for growth in our team's workflows and address them analytically through Continuous Improvement projects. In this way, you are not only dispatching - you are shaping the future of the Mission Operations team.

People Management :

• Hiring & Onboarding : You will be responsible for running the interview process and successfully executing the onboarding for new hires in line with the plan. You will work closely with the L&D team to develop the interview & onboarding process and the grading rubric.
• People Development : You will be expected to lead and manage a team of ~ 3-5 Mission Operations Coordinators (MOC). Responsibilities will include providing feedback & guidance, ensuring their training & competency is up to date and providing coaching / mentoring.
• Performance Management : You will be responsible for the performance reviews of the MOCs you manage in line with the performance evaluation metrics. As needed you will work with stakeholders to update these metrics and / or determine ways to better capture these metrics and feedback

Execution Management :

Scheduling & Coordinating :

Troubleshooting & Emergency Response :

Project Management :

Continuous Improvement :

About You :

Bonus Points :

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $80,180 and $108,240 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.