Workforce Management Solutions Functional Expert

Overview

Provides expertise, guidance, consultation, facilitation, thought leadership, and problem-solving to the client and / or project team based on specialized deep expertise in one or more functional areas. Develops and analyzes high-level functional and cross-functional requirements. Serves as a liaison between clients and the project team, captures supplementary specifications not included in client requirements, and logs and tracks requirements to closure. Identifies resources required for each task. Provides technical and administrative direction for personnel performing on a task.

Responsibilities

Provide expertise and solutions for a comprehensive implementation of UKG Workforce Management (WFM) solutions, including system configuration, data migration, integration, and testing.

Offer expert guidance and top-notch service on WFM best practices, aiding clients in optimizing their workforce management processes.

Collaborate effectively with cross-functional teams, including IT, and operations, to ensure seamless system integration and effective change management.

Analyze business processes, discuss critical business issues, and provide a consultative approach utilizing UKG WFM solutions.

Conduct system configuration based on business requirements and recommend process improvements.

Develop and maintain documentation for assessments and business requirements.

Think creatively to troubleshoot and resolve system issues, acting as the subject matter expert (SME) for UKG WFM.

Support the post-implementation phase by providing ongoing system support and optimization recommendations to clients.

Stay updated on the latest trends and updates within UKG solutions, workforce management, and industry best practices.

May perform business process design, development, and improvement.

May perform business development activities.

May lead a small team of Functional Analysts and advises / mentors developing staff, does not have direct management responsibility.

Minimum Qualifications

Bachelor's degree in Business, Information Technology, Human Resources, or a related field, or equivalent work experience.

In-depth knowledge of UKG WFM modules, such as scheduling, time and attendance, labor forecasting, and workforce optimization.

Proven success in implementing UKG WFM systems and providing client-facing consulting services.

12+ years of relevant overall experience of which 5+ years of experience in workforce management consulting, including at least 3 years specifically working with UKG WFM solutions

Other Job Specific Skills

Expertise in many of the following solutions : WTK, WFM, WFS, ESS, WAM, ATK, WDM, SDM, and Paragon.

Knowledge of WIM processes, including workflows for troubleshooting purposes.

Conduct client engagements involving both client staff and internal teams; effectively interact and communicate directly with clients.

Demonstrate sufficient business knowledge to prioritize daily activities.

Assist in creating comprehensive presentations at the appropriate level of detail to explain business requirements and the technical solutions that support them.

Working knowledge of database design and business intelligence tools for investigation and problem-solving purposes.

Demonstrate the ability to assess and solve problems quickly.

Exhibit strong Excel-based skills, including data analysis and manipulation techniques to translate client data into system requirements.

Flexibility to work alternative hours, including evenings and weekends, when required based on project demands.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual\'s race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$114,900 - $140k

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