Customer Support Specialist (2663)

Position Title : Customer Support Specialist (2663)

Location : RRR MKC - Overland Park, KS

Company : Radiant Global Logistics Inc

Position Type : Job Type : Full-Time (Hybrid)

Salary Range : $50000.00 - $60000.00 Salary / year

Description :

• Job Type : Full-Time (Hybrid)
• Location : Overland Park, KS
• Salary Range : $50,000- $60,000 Annual Salary Range

Position Summary

The Customer Support Specialist serves as a key liaison between Radiant's network stations, clients, and internal teams. This role is essential in delivering exceptional service, strengthening customer relationships, and ensuring the seamless execution of shipments across multiple locations. Operating with a high degree of autonomy, the Customer Support Specialist will proactively address service challenges, drive process improvements, and advocate for customer success throughout the organization.

Key Responsibilities

Customer Support & Relationship Management

Issue Resolution & Problem Solving

Cross Functional Collaboration

Process & Service Optimization

Data Tracking & Reporting

Customer Advocacy

Qualifications

Education and Experience :

Technical Skills :

Core Competencies :

Additional Skills :

Work Schedule :

Office Environment & Physical Demands :

Key Internal & External Contacts

Following are the key contacts the position deals with on a regular and recurring basis in and outside Radiant :

Internal :

External :

Featured Benefits

This role is eligible for various benefits including :

Compensation

Salary Range : $50,000 - $60,000 annual salary range.

About Radiant

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Equal Opportunity Employer : Internal : | | Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. | Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!® | Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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