Customer Support Specialist

Customer Support Specialist

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We're Series B, just over 130 people, manage $20B in risk, and are intent on becoming the world's best and largest insurer of rental properties.

We exist to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we'd want if we were the client.

Our Client Experience team's core mandate is to deliver world-class, end-to-end experiences for our customers that drive brand loyalty and retention. You'll be a part of delivering on that mandate.

As a Customer Support Specialist on the CX team, you will :

• Respond to high volume of inbound calls and email requests from insureds, lenders, and carriers to address servicing requests for active policies.
• Handle any servicing requests that do not require a license to handle; e.g. billing inquiries, requests for policy documents, and non-premium bearing endorsements (policy changes).
• Process requests across the 15+ insurance carrier systems we work with and maintain updated records in our agency management system (Salesforce).
• Perform clerical and administrative tasks related to policy servicing, as needed.

Your Background

Licensing

Compensation and Benefits

Location & Schedule :