ITSM Specialist Wireless Technician

Posted Tuesday, February 1, 2022 at 5 : 00 AM

SUMMARY : VSE is looking for an ITSM Specialist to support the Division of Integrated Telecommunications Management (DITM) at the Social Security Administration (SSA). DITM supports telecommunications services for the Agency. The Telecommunications Technology Branch (TTB) manages the day-to-day operations and provides technical support and expertise for the SSA Wireless Telephone Systems. The SSA Wireless Telephone System manages approximately 13,000 wireless devices. The objective of this task is to provide technical support to initiate, research, document, and troubleshoot SSA's wireless telephone systems.

DUTIES & RESPONSIBILITIES :

• Conduct research on replacement options for current products (provided by contracts and at the end-of-life) and assist in the planning phase of the refreshment of equipment.
• Research new and emerging telecommunications technologies and trends that would benefit the Agency.
• Support, manage, and document the rollout of new devices throughout the Agency.
• Manage the wireless inventory database or other system (i.e., Asset Manager and ServiceNow) that DITM uses to track inventory.
• Provide accurate accounting information for the wireless telephone system and the various accounts for wireless service to DITM / CSB management and CORs.
• Provide support with asset inventory management.
• Troubleshoot all problems with iPhone devices (and other Agency smartphones), and other wireless devices, within 24 business hours of the time the ticket is opened.
• Work with carriers as necessary to troubleshoot and resolve user issues.
• Distribute all new wireless devices within headquarters and outlying offices.
• Assist in the rollout of new devices during annual bulk purchases and ongoing equipment refreshments.
• Assist the user community with questions and problems through training on the basic functionalities of wireless devices.
• Develop, assist, and schedule implementation of new devices as they are deployed to new users and users upgrading devices.

MINIMUM REQUIREMENTS :

PREFERRED REQUIREMENTS

The selected applicant will be subject to a background check and drug testing.

Equal Opportunity / Affirmative Action Employer. VSE considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law.

VSE is an Equal Opportunity / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

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