Senior Manager, Fulfillment Operations

Senior Manager, Fulfillment Operations

Faire is an online wholesale marketplace built on the belief that the future is local independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About This Role

We're looking for a strong operational and people leader to own and scale brand onboarding for Fulfilled by Faire (FbF) as we grow from 1% of Faire's GMV today to 20% by 2026.

You'll own the brand onboarding processfrom the moment brands join FbF through activationand be accountable for the key performance indicators that drive brand success and program growth. You'll partner cross-functionally with Product, Fulfillment, and CX teams to reduce onboarding time, streamline processes, and define product roadmap priorities that enable brands to get live faster.

This is a player-coach role, starting out with ensuring brands are successfully onboarded onto Fulfilled by Faire, and then expand your impact into building and leading a team of talented ICs over the coming months. You'll bring operational rigor, a metrics-driven mindset, and a passion for building from 0?1 in a fast-growing, high-impact program.

What You'll Do

• Own brand activation & GMV growth for FbF, contributing to Faire's goal of reaching 20% of GMV on the program by end of 2026.
• Define, track, and manage key operational KPIs across the brand journeyfrom onboarding to fulfillment performance.
• Partner with 3PL vendors (e.g., ShipBob) to ensure operational alignment, accountability, and continuous improvement.
• Streamline onboarding workflowssimplify steps, remove bottlenecks, and accelerate the time from sign to activation.
• Collaborate cross-functionally with Fulfillment and Product teams to evolve the programdefining requirements, incentives, and operational capabilities to support scale.
• Identify and size blockers to brand adoption; translate insights into product and process improvements that prioritize impact.
• Build and lead a team of onboarding and operations specialists to deliver scalable, repeatable brand success.
• Document and share learningsbuild playbooks and insights that improve efficiency, win rate, and time to value.
• Embrace the adventure : operate with agility, experiment quickly, and help shape a 0?1 initiative that's redefining Faire fulfillment.

Qualifications

Salary Range

San Francisco, CA or New York City, NY : The pay range for this role is $191,500-263,500 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Why You'll Love Working At Faire

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.