Specialist, Resident Accounts

Specialist, Resident Accounts

Position : Specialist, Resident Accounts

Compensation : Pursuant to California regulations, if this job is performed in CA, the salary range is $32-$35 per hour plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts. Reports To : Community Manager

Summary :

As a Resident Accounts Specialist, you are primarily responsible for rent collection, delinquency notices, resident communications, and accounts payable at one of Capstone Management Partners' on-campus communities. Through a strategic partnership between Capstone Management Partners (CMP) and Cardinal Group Management, we are providing for-purpose on-campus student housing management across the United States. CMP is focused on providing customized management services specific to university partners who prefer to outsource operations and facilities management while maintaining control over residential life services. For this reason, CMP is primarily focused on affiliated campus edge and on-campus student housing facilities. CMP combines the strength and experience of a nationally renowned housing development and asset management company with the skills, efficiencies, and procedures of one of the most innovative and prolific student housing property managers in the country, Cardinal Group Management.

Essential Responsibilities :

• Manage the automated issuance of rent reminders and delinquency notices to residents.
• Initiate phone and email communications with delinquent residents and any co-applicants or guarantors.
• Support future and current residents with ledger discrepancies and the posting / removal of charges at the direction of the Community or Portfolio Manager.
• Provide resources for payment plans and rental assistance programs where applicable.
• Issuance of move-out statements to vacating residents.
• Processing of community accounts payable and accounts receivables, including the posting of all purchase orders and invoices for assigned communities.
• Oversee the vendor credentialing process for new and unregistered vendor through our credentialing platform, Vendor Credentialing
• Submission of expense reclassifications and accruals as directed by property accounting team for monthly financial reporting.
• Assist with lease and charge audits.
• Offer efficient and courteous responses to all resident and community requests.
• Pursue educational opportunities and developmental growth opportunities
• Other responsibilities as assigned or required based on the needs of the business. Participates in Cardinal U training as required.

Preferred Qualifications :

Work Environment / Physical Demands :

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside apartment buildings and all areas of the property, including amenities. They also frequently encounter outside elements, such as temperature, weather, odors, and landscape, which can be unpleasant and hazardous. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel objects, and to talk or hear. The employee must regularly stand, walk, reach with hands and arms, and perform tasks that require climbing, stooping, or squatting. The employee is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. They must be able to work in both indoor and outdoor environments under all weather conditions, including rain, snow, heat, hail, wind, and sleet. The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Routine local travel may be required to attend training classes, client visits, or other situations necessary to accomplish some or all of the daily responsibilities of this position. Overnight travel is required to attend company functions, training sessions, property visits, and other situations necessary to complete special projects that may be assigned from time to time.

The above job description is not intended to be an all-inclusive list of the position's duties and standards. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Equal Opportunity Employer