Information Technology Technician - I

Introduction

Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov.

POSITION INFORMATION

The Clerk-Recorder-Elections Office is seeking a dedicated Information Technology Technician who will serve as the primary point of contact for both internal and external customers, providing exceptional customer service. The ideal candidate will possess expertise in PC hardware and software, with proficiency in Windows 10 and 11 and Office 365. Experience with web technologies such as HTML, proficiency in WordPress, and familiarity with Access applications and databases are highly desirable qualifications for this role. Additionally, experience in managing Windows user accounts and folder permissions is essential. Strong communication skills and meticulous attention to detail are required to ensure that all tasks are effectively addressed to meet customer satisfaction. The successful candidate will thrive in a collaborative team environment while also demonstrating the ability to work autonomously to accomplish assigned responsibilities.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

DEFINITION

Performs a wide range of technical duties, typically in a help desk environment, in order to provide effective support for assigned technology functional area; troubleshoots and resolves system / application related support requests pertaining to maintenance and administration of computer hardware and software and telecommunications systems to meet business needs.

MINIMUM QUALIFICATIONS

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be :

Experience : One (1) year of experience involving the applications and operations of computer equipment.

Training : Equivalent to the completion of an Associate's Degree with major coursework in computer science, information technology, or a related field. Experience involving the technical support of computer applications and equipment may substitute for the required education on a year for year basis.

Required License or Certificate :

May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of :

• Basic computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing.
• Basic operational characteristics of local and wide area network systems.
• Basic operational characteristics of communication systems, equipment and devices.

Ability to :

• Learn the operations and functions of an assigned business unit.
• Learn to analyze problems with software, hardware, communications and operating systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions.

SELECTION PROCEDURE

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula.

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