PBX Communications Specialist Variable Shifts PRN Tampa

Our promise to you :

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : PRN / Variable Days / Hours

Shift :

• FLEXIBLITY NEEDED & MUST WORK WEEKENDS / HOLIDAYS

The community you'll be caring for : AdventHealth Tampa

AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

Surgical Pioneers the first in Tampa with the latest robotics in spine surgery

Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come

Awarded the Get With The Guidelines Stroke GOLD Quality Achievement Award from the American Heart Association / American Stroke Association and have been recognized as a recipient of their Target : Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The role you'll contribute :

ThePBX COMMUNICATIONS SPECIALISTis responsible for operating the Florida Hospital switchboard consoles and for circulating applicable communications via mass paging systems for the region in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of Florida Hospital throughout each and every interaction. Performs other duties as assigned.

The value you'll bring to the team :

Meets call / customer service-centered standards.

Answers and transfers incoming calls both timely and accurately - following call processing procedures.

Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper procedures.

Documents all event details timely and accurately.

Qualifications

The expertise and experiences you'll need to succeed :

High school graduate or equivalent.

One (1) year PBX switchboard / operator, call center high call volume environment, clerical / administrative, hospitality, and / or customer service-focused experience.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category : Operations

Organization : AdventHealth Tampa

Schedule : Per Diem

Shift : 1 - Day

Req ID : 25004413

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.