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Call Center

TalentTeamProvo, UT, US
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TalentTeam is Hiring Full Time Customer Service Survey Agents!

Are you looking to shape the healthcare service world we know today? A busy, growing call center in Provo is looking for Patient Survey Advocates to join their outbound call team. We need compassionate agents who will conduct healthcare telephone surveys including reading scripts, accurately coding responses, and entering and rating comments. This individual will also assist with other data entry projects as needed. Agents will be surrounded by supportive leaders and plenty of opportunity for growth. No sales, no collections, just friendly phone calls that will help improve the health care system.

Schedule :

Full Time, Mon-Fri 9 : 00am to 5 : 30pm

Wages :

$16 / hr (Bilingual) & $15 / hr (English)

What you will do :

  • Work with a professional team and represent outstanding phone surveys to improve our healthcare system.
  • Enthusiastically making outbound calls and efficiently reading the surveys and entering the responses from the patients.
  • Maintain a courteous and professional demeanor while talking to patients.

What we need from you :

  • Solid and predictable attendance is a must.
  • Ability to communicate effectively.
  • Bilingual Spanish strongly preferred but not a must.
  • Must be able to read verbatim.
  • Work from home : Have high speed internet connection with access to router.
  • Quiet & Adequate office workspace.
  • High School Diploma or GED.
  • Equipment provided by call center.

    • Paid, 3-4 week training class starts : Monday 10 / 6 / 2025

  • Training must be performed in Provo, UT. All employees must pass training before being sent to work from home.

    • Start Date : Monday, October 6th, 9 : 00am.

  • The first week (in office) : October 6th-10th, Mon-Fri, 9 : 00am-2 : 00pm.
  • Then the following 2-3 weeks (in office), will be the regular schedule until you get sent to work from home : Mon-Fri, 9 : 00am-5 : 30pm.
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    Call Center • Provo, UT, US

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