Access Services Library Technician and Supervisor Job at NC State University in

Access Services Library Technician and Supervisor

As an Access Services Library Technician and Shift Supervisor at NC State University Libraries, you’ll play a key role in ensuring a welcoming, efficient, and innovative experience for all library users. You’ll oversee information and circulation services at the Libraries’ Ask Us service points—directly providing assistance to patrons with tasks ranging from finding resources to booking tech consultations. In this role, you’ll coordinate projects across library locations, manage print collections, analyze trends, and streamline workflows to support a seamless library experience. You’ll also recruit, train, and supervise full-time staff and a dynamic student team, while fostering collaboration and continuous improvement among staff.

Key Responsibilities

• Serve as a communication node across shifts and library locations, including collaborating closely with staff and patrons across a wide range of backgrounds
• Supervise Ask Us service points, including opening and closing procedures, ensuring consistent and high-quality customer service
• Coordinate projects across library locations, including material moves, space analysis, and process improvements
• Manage and maintain the print collection to ensure accessibility and usability
• Recruit, train, schedule, and supervise employees, and assist in staff training initiatives
• Troubleshoot computing, printing, and technology issues for patrons and staff, ensuring a reliable and secure library environment

Qualifications

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

Preferred Qualifications

Required License or Certification

N / A

Valid NC Driver's License required

Valid NC Driver's License required

Notice to Applicants

Please include a cover letter, resume and contact information for at least three professional references.

Contact

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Yes

Yes

Required Documents

Optional Documents

NC STATE UNIVERSITY

RALEIGH, NC 27695

PHONE : (919) 515-2011

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