Senior Technical Support ManagerVirtualVocations • Worcester, Massachusetts, United States
Senior Technical Support Manager
VirtualVocations • Worcester, Massachusetts, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Technical Support.
Key Responsibilities
Lead and mentor a global team of Senior Technical Support Specialists, optimizing team performance and development
Oversee case management and operational efficiency, ensuring high-quality customer support and timely resolution of escalations
Manage the bug reporting process and collaborate with cross-functional teams to enhance product and support processes
Required Qualifications
8+ years of experience in SaaS technical support, with at least 3 years in a management role
Expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Strong leadership skills with experience in team management and performance optimization
Proficiency with tools such as Salesforce, Sentry, and DataDog
Experience in driving process improvements related to bug reporting and resolution workflows
serp_jobs.job_alerts.create_a_job
Technical Support Manager • Worcester, Massachusetts, United States
Job_description.internal_linking.related_jobs A company is looking for a Senior Manager, Technical Support.Key Responsibilities Lead and mentor a global team of Senior Technical Support Specialists, optimizing team performance and developmen...serp_jobs.internal_linking.show_more A company is looking for a Manager, Technical Support.Key Responsibilities Cultivate a positive team culture focused on continuous improvement and exceptional customer results Mentor and manage ...serp_jobs.internal_linking.show_more A company is looking for a Senior Technical Support Engineer Lead.Key Responsibilities Independently triage and resolve complex Tier 2 cases Lead root cause analysis and corrective action planni...serp_jobs.internal_linking.show_more A company is looking for a Senior Alliances Manager (Remote).Key Responsibilities Assist partner and sales leadership in shaping the partner experience and Go-To-Market Strategy Achieve revenue,...serp_jobs.internal_linking.show_more A company is looking for a Senior Integrations Specialist to manage client onboarding and integrations for their core products.
Key Responsibilities Support the technical aspects of the customer i...serp_jobs.internal_linking.show_more 
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer.
No matter the data type, workload or environment, we help our customers iden...serp_jobs.internal_linking.show_more A company is looking for a Technical Implementation Manager (Supply Chain Integrations).Key Responsibilities Lead end-to-end implementations, including project planning and stakeholder communicat...serp_jobs.internal_linking.show_more 
Senior Contracting Support Manager.Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our...serp_jobs.internal_linking.show_more
NASDAQ : ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge.
ADI combines analog, digital, and software technologie...serp_jobs.internal_linking.show_more A company is looking for a Technical Consultant, Countermeasures.Key Responsibilities Lead the development of the technical approach and solution design for a U.
Refine technical proposal content,...serp_jobs.internal_linking.show_more A company is looking for a Senior Technical Product Manager, AI Powered Messaging.Key Responsibilities Collaborate with Product, Engineering, and Data Science teams to enhance AI interactions and...serp_jobs.internal_linking.show_more 
Senior Manager, Global Support Enablement.We're looking for an experienced and strategic Senior Manager, Global Support Enablement to lead and scale our third-party Certified Service Provider Progr...serp_jobs.internal_linking.show_more A company is looking for a Technical Product Manager (Enterprise) to design technical, service, and content solutions for its practice base.
Key Responsibilities Partner with business owners to de...serp_jobs.internal_linking.show_more A company is looking for a Senior Manager, Customer Support.Key Responsibilities Maintain best-in-class SLA's for customer support communication channels Establish quarterly strategy and corresp...serp_jobs.internal_linking.show_more 
Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.
We are a worldwide leader in specia...serp_jobs.internal_linking.show_more A company is looking for a Senior Technical Applications Specialist (Spok).Key Responsibilities Administer Spok and other core support application infrastructure from the OS level up Monitor and...serp_jobs.internal_linking.show_more 
We are seeking a Senior Product Manager to lead the next phase of growth for Senior Services and Support within Bright Horizons Backup Care.
This role will focus in part on scaling and diversifying ...serp_jobs.internal_linking.show_more A company is looking for a Technical Account Manager to oversee the integration of products and support clients.Key Responsibilities Serve as the technical expert for all products supported by th...serp_jobs.internal_linking.show_more A company is looking for an Improvement Optimization Advisor Senior.Key Responsibilities Facilitates multidisciplinary improvement teams and manages project milestones Develops work plans for pr...serp_jobs.internal_linking.show_more 
Senior Contracting Support Manager.ARS is seeking a Senior Contracting Support Manager, Top Secret, to work onsite at Hanscom AFB.
Applied Research Solutions (ARS) is respected as a world-class prov...serp_jobs.internal_linking.show_more
Senior Technical Support Manager
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Manager
VirtualVocations • Worcester, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Support Engineer
VirtualVocations • Worcester, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Alliances Manager
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Integrations Specialist
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Technical Support Engineer - Keystone
NetApp • MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Technical Implementation Manager
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Contracting Support Manager
Clearance Jobs • Bedford, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager, Software Development Engineering
1010 Analog Devices Inc. • Wilmington, MA, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Technical Consultant
VirtualVocations • Worcester, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Product Manager
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager, Global Support Enablement
Boston Dynamics • Waltham, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Product Manager
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Senior Manager
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Specialist
Werfen • Bedford, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Technical Applications Specialist
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Senior Product Manager
Bright Horizons Children's Centers • Newton, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Account Manager
VirtualVocations • Worcester, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Improvement Optimization Advisor
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Contracting Support Manager
Applied Research Solutions • Hanscom Afb, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted